Your support agent answers the questions customers ask again and again, using only the policies, product details and past answers you approve. Anything unusual goes to your team with a clear summary, so nobody has to start from scratch.
What the agent handles
- Website chat and email replies around the clock
- Order status, shipping, returns and exchange questions
- Answers drawn only from your approved knowledge base
- Escalation to a person with the full conversation attached
- Tagging and routing tickets in your help desk
- Weekly summary of top customer questions
Who it’s for
Online stores, subscription businesses, software companies and service businesses with a busy inbox.
Getting started
We gather your policies, FAQs and a sample of past tickets, build the knowledge base with you, and run the agent in “draft mode” first so your team can approve its replies before it goes live.